This article is written for project managers or delivery managers who need to understand and/or create a RACI matrix for their SAP Commerce Cloud Implementation projects. First, what is a RACI matrix? A RACI (Responsible, Accountable, Consulted, Informed) matrix is a table that communicates the roles and responsibilities for a project. At the end of this article, you will have an opportunity to purchase a SAP Commerce Cloud RACI Matrix PowerPoint file inspired by SAP Commerce’s article “Recommended Staffing for SAP Commerce Cloud” to use for your future projects. We felt compelled to write this article because we have seen …
Year: 2023
How to Identify and Fix SAP Commerce Cloud Backoffice Internal Server Error Issues
Situation The product team from a large SAP Commerce Cloud business client could not access the Product’s Classifications tab in Backoffice. Each time the team tried to access the Classifications tab, they encountered an “Internal Server Error” popup message. This issue contributed to thousands of dollars of lost revenue each day because the product team was unable to launch new products on time for the holiday season. With the help of Kibana, the SAP Commerce V2 log monitoring platform, we identified a StackOverFlow error captured in the Backoffice’s log file. The log message didn’t provide the root cause, but it …